Faulty Update Causes Widespread Login Failures

HP has officially withdrawn a recent BIOS update for its new AI PCs after users reported being locked out of their devices. The update, version F.06, created significant authentication problems for users relying on Microsoft Entra ID, formerly known as Azure Active Directory. The issue primarily affected new Copilot+ PC models, including the HP OmniBook X and HP EliteBook Ultra G1q, preventing enterprise users from accessing their Windows accounts.

After installing the problematic F.06 BIOS, users attempting to sign in with Entra ID credentials were met with a “Something went wrong” message. The associated error code, 135011, indicated that the device was either disabled or deleted within the Microsoft Entra ID system. This effectively blocked users from their work profiles and data. The root cause was identified as the BIOS update severing the established link between the device’s hardware identification and its corresponding registration in Entra ID, causing the authentication service to no longer recognize the computer as a trusted device.

HP’s Response and Resolution

Following user reports on platforms like Reddit and its own support forums, HP acknowledged the critical issue. The company acted by promptly pulling the F.06 BIOS update from its distribution channels to prevent further installations and wider impact. To resolve the problem for affected customers, HP quickly released a new BIOS version, F.07.

The company’s official guidance is for impacted users to install the F.07 update to restore proper authentication functionality. Before the new update was available, a temporary workaround was also identified. This method required an IT administrator to manually delete the device object from the Entra ID portal and subsequently re-register the PC, a more complex solution than the direct BIOS fix now available.